Shipping policy

Shipping Policy – Nova Mart MY

Thank you for shopping with Nova Mart MY.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

Shipping Time

Estimated delivery time:

• Malaysia: 5–10 business days
• International: 7–15 business days

Please note that delivery times are estimates and may vary due to courier delays or external factors.

 

Shipping Fees

Shipping costs are calculated at checkout based on your location.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email to monitor your delivery.

Delays & Issues

Nova Mart MY is not responsible for delays caused by customs, courier issues, or unforeseen circumstances. However, we will assist you if any issues arise.

Incorrect Address

Please ensure your shipping details are correct. We are not responsible for lost parcels due to incorrect addresses.

Contact

For any questions, feel free to contact us anytime.